If you book any services offered by Gala Hallelujah and this website you are acknowledging that you have:

1. Read the following Terms of Service / Disclaimer

2. You agree to all terms outlined, and

3. You have read and understood the Cancellation and Refund policy.

1) Full payment for online appointments is required at the time of booking. All prices are in AUD and includes GST (if applicable). 

2) Payment terms for Event bookings is agreed between Contractor  [Your Business}  and Service Provider {Gala Hallelujah} at the time of booking and will be outlined in booking documentation. Event services remain subject to all other Terms and Conditions outlined here. 

3) Unless arranged prior, all services are offered online via video call, a link to which is provided in your booking confirmation email. Accessing this booking link and technology to access the appointment are the sole responsibility of the client.

4) Bookings are in Australian Eastern Standard time from Melbourne/Naarm, Australia. 

5) Appointments are restricted to individuals 18 years or older at the time of booking. 

6) All services are offered for guidance and entertainment only. All information given is at the discretion of the client to use of their own free will and is offered for thoughtful consideration only.

7) Due to the nature of the service, your subjective experience and the content of your session may vary. Your satisfaction with, or accuracy of an appointment is not guaranteed. 

8) No services given are a substitute for other forms of professional advice (medical, legal, financial, psychological etc.).

9) The client takes full responsibility for being of sound mind for participating in a reading. Anyone experiencing life threatening illness or the risk of harm to self or others should contact Emergency Services Australia on 000 or the emergency services in your country. 

10) The right to discontinue an appointment at any time is reserved. This is at the full discretion of the service provider {Gala Hallelujah}. A full refund or partial refund will be provided if deemed applicable.  

11) Booking times are indicative only and a session may run short or long at the discretion of the service provider based on the content of the appointment

12) Cancellation and Refund Policy

1. Appointments may be rescheduled subject to availability with up to 24 hours notice. 

2. Resceduling is limited to one change per booking purchased. Clients found to rescheudle a booking multiple times may have their appointment cancelled without refund.

3. Appointments may be cancelled with a notice of 48 hours or more and a credit in the form of a gift voucher will be issued to the value paid at the time of booking. Appointments Cancelled under 48 hours prior to booking will not be refunded.

4. No-shows for appointments are deemed to occur when a client has not been in attendance from 20 minutes from the appointment start time. No-shows are not eligible for refund or rescheduling of bookings.

5. To not impact other clients, late attendance to appointments will not be accommodated with an extended booking time unless at the discretion of the service provider. 

6. If the service provider ever needs to reschedule your appointment, we’ll notify you as soon as possible and assist with rescheduling.
   
   We understand that emergencies happen, please contact us to discuss possible exceptions to these Cancellation and Refund policies on a case-by-case basis.

13) Gift Vouchers are able to be REDEEMED HERE for 365 days from purchase. All other terms and conditions remain applicable to individuals booking using a Gift Voucher.

Gala Hallelujah  is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.galahallelujah.com, from cookies, and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

•       For the primary purpose for which it was obtained

•       For a secondary purpose that is directly related to the primary purpose

•       With your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

•       Third parties where you consent to the use or disclosure; and

•       Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Gala Halleujah will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will  take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact in writing using the enquiry box below.